Shipping Policy

Our goal is to provide you with the best shipping options. We deliver to hundreds of customers every day, and our aim is to consistently offer services of the highest standard.

Jelenew retains the right to provide the final interpretation of this policy.

    Shipping information in USA (Contiguous US)

    1. The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping ：5-8 Business Days

                      Express shipping：3-5 Business Days

    2.Shipping methods & Shipping fee                                         

    • Standard shipping - FREE

    • Express shipping - 20 USD

    3.Shipping Destinations

    We currently ship to all contiguous United States and Canada: 

    The following US zip codes are not within our shipping zones.

    • Zip code 006-009

    • Zip code 967-969

    • Zip code 995-999

    The following US and Canada addresses are not within our shipping zones

    • All DPO/APO/FPO addresses

     

    Shipping information in USA (HI, AK and other offshore areas)

    1. The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping ：15-22 Business Days

                     Express shipping：4-6 Business Days

    2.Shipping methods & Shipping fee                                         

    • Standard shipping - FREE

    • Express shipping - 20 USD

    3.Shipping Destinations

    The following US and Canada addresses are not within our shipping zones

    • All DPO/APO/FPO addresses

     

    Shipping information in Canada

    1. The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping ：5-8 Business Days

                      Express shipping：3-5 Business Days

    2.Shipping methods & Shipping fee                                         

    • Standard shipping - FREE

    • Express shipping - 30 CAD

    3.Shipping Destinations

    We currently ship to all contiguous United States and Canada: 

    The following US zip codes are not within our shipping zones.

    • Zip code 006-009

    • Zip code 967-969

    • Zip code 995-999

    The following US and Canada addresses are not within our shipping zones

    • All DPO/APO/FPO addresses

     

    Shipping information in Europe

    About Tax

    ll prices already include VAT. You won't be charged for any other costs (such as customs duties) after the checkout.

    1.The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping ：8-10 Business Days

                          Express shipping：5-7 Business Days

    2.Shipping methods & Shipping fee                                                           

    • Standard shipping - FREE

    • Express shipping - 20 EUR

    3.Shipping Destinations

    UK: We currently ship to all contiguous Great Britain, excluding the following addresses: 

    • British Overseas Territories

    • All DPO/APO/FPO addresses

    France: We currently ship to all contiguous France, excluding the following addresses: 

    • Zip code 97000 -99999

    • Overseas France

    • All DPO/APO/FPO addresses

    Germany: We currently ship to all contiguous Germany, excluding the following addresses: 

    • Zip code 78266.

    • All DPO/APO/FPO addresses.

    Italy: We currently ship to all contiguous Italy, excluding the following addresses: 

    • Zip code 47890-47899.

    • All DPO/APO/FPO addresses.

    Spain: We currently ship to all contiguous Spain, excluding the following addresses: 

    • Zip code 07000-07999.

    • Zip code 35000-35999.

    • Zip code 38000-38999.

    • Zip code 51000-51999.

    • Zip code52000-52999.

    • All DPO/APO/FPO addresses. 

     

    Shipping information in Australia

    1.The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping ：8-13 Business Days

    2.Shipping methods & Shipping fee                                                           

    • Standard shipping - FREE

    • Express shipping - 20 EUR

    3.Shipping Destinations

    We currently ship to all contiguous Australia:

    New South Wales (NSW)

    Queensland (QLD)

    South Australia (SA)

    Tasmania (TAS)

    Victoria (VIC)

    Western Australia (WA)

    the Australian Capital Territory (ACT)

    the Northern Territory (NT)

    excluding the APO/FPO/DPO addresses.

     

    Shipping information in New Zealand

    1.The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping ：8-13 Business Days

    2.Shipping methods & Shipping fee                                                           

    • Standard shipping - FREE

    • Express shipping - 20 EUR 

     

     

    CONTACT US

    If you have any questions or comments about this shipping policy, you may call us at +1 8565157936, email us at service@jelenew.com, or write to us at:
    Jelenew Asia: 1 RAFFLES QUAY #39-03 SINGAPORE 048583
    Jelenew North America: 108 West 13th Street, Wilmington, Delaware, 19801, US